Formlabs Service Plans

Service and Support to Help You Get the Most Out of Your Printer

Whether you’re managing a single printer or a high-throughput fleet, get everything you need to master your production needs. Formlabs Service Plans offer hot-swap replacements, dedicated phone support, training, and more, so you can stay focused on growing your business.

Pro Service Plan's

Form 3+ & Form 3L Pro Service Plans

A Plan To Keep You Printing

Tailored to professionals, our premier stereolithography (SLA) service plans are designed to meet the needs of your business and deliver a rapid response to critical issues. Our Pro Service Plan is backed by a dedicated team of certified workflow-trained support representatives.

Priority access to Pro Service Experts

A direct phone line to Pro Service Experts and prioritized email support from our dedicated staff.

Hotswaps for hardware replacements

Ensure constant uptime: Formlabs will ship you a replacement printer to keep you printing if your printer needs to be repaired or replaced.

Customized training

A 60-minute training session over video with a Pro Service Engineer, customized to you.

Warranty for the duration of the plan

Purchasing a Pro Service Plan and Warranty Bundle extends the one-year warranty included with your printer to the full duration of the plan.

Warranty

Up to 3 years

Printer/Component Replacement

Hot Swap

We expedite a replacement to you first in the event your product needs service.

Chat & Email Support

Phone Support

Available Monday through Friday, 9 am - 6 pm ET and CET. Multilingual support in English, German, Italian, French, and Spanish.

Priority Email Support

Receive helpful responses, sometimes including short video tutorials, within hours.

Live, Customized Training

Join our experts for live onboarding training online.

Formlabs Pro Service Plan Terms of Service

Fuse 1 and Fuse Sift Standard Service Plan

Eliminate the Unexpected

Maximize your return, protect your investment, and eliminate unexpected costs with our Fuse 1 and Fuse Sift Service Plans.

Direct phone and email support

You’ll have phone and email access to Certified SLS Experts during business hours.

Annual preventative checkups

Get an annual onsite visit from a trained expert to perform routine maintenance so you can stay focused on running your business.

Renewable coverage

Both our Standard and Premium Service Plans offer one, two, or three years of support that can be renewed at your discretion. Purchase more years upfront for additional savings.

Worry-free coverage

If our team determines your Fuse 1 or Fuse Sift needs to be repaired, all parts and shipping costs are included with either Fuse 1 Service Plan.

Remote Training

Join a two-part private remote training session with a Certified SLS Expert to make sure your team gets up and running smoothly.

Pay per onsite visit

The Standard Service Plan includes one annual visit from a Certified SLS Expert, and you can pay for additional onsite service visits and repairs.

Formlabs Fuse Service Plan Terms of Service

Dental Pro Service Plan

Premium 3D Printing Support, Made For Dental

Our Dental Service Plan includes personalized onboarding training, proactive check-ins, and the best phone and email support in the industry.

Phone support

You now have a direct line to our Certified Dental Agents to help you one-on-one. Available Monday through Friday, 9 am - 6 pm ET and CET. Multilingual support in English, German, Italian, French, and Spanish.

Priority email support

You’re our priority in email support. Send us an email, and a Certified Dental Agent will respond as soon as possible.

Customized onboarding training

Join a dental expert for a 90-minute personalized onboarding training online to make sure your team gets up and running smoothly.

Proactive check-ins

We’ll check in on your process and equipment diagnostics every six months so you can stay focused on running your business.

Hot swap expedited printer replacement

If our team determines your printer needs to be repaired or replaced, we'll ship you a replacement before receiving your old printer. All you need to do is put the old one in the box and ship it back.

Warranty for the duration of the plan

The Dental Service Plan extends the one-year warranty included with your printer to the full duration of the chosen plan.

Available for Form 3B+ and Form 3BL.

Formlabs Dental Service Plan Terms of Service

Medical Pro Service Plan

Premium 3D Printing Support, Made for Medical Professionals

Your business needs a 3D printing solution you can rely on for nonstop production. Behind our Medical Service Plan is a dedicated team of certified medical 3D printing specialists who know exactly how to support your healthcare facility.

Personnel trained in medical workflows

Have an urgent question? You now have a direct phone line to one-on-one support. Call us Monday through Friday, 9am - 6pm ET and CET.

Priority email support

You’re our priority in email support. Shoot us an email, and a certified medical 3D printing specialist will respond as soon as possible.

Customized onboarding training

Join a medical expert for a 90-minute personalized onboarding training online to make sure your team gets up and running smoothly.

Proactive check-ins

We’ll check in on your process and equipment diagnostics every six months so you can stay focused on supporting patient cases or running your business.

Hot swap expedited printer replacement

If our team determines your printer needs to be repaired or replaced, we'll ship you a replacement before receiving your old printer.

Warranty for the duration of the plan

The Medical Service Plan extends the one-year warranty included with your printer to the full duration of the chosen plan.

Available for Form 3B+ and Form 3BL. Available in North America and EMEA only.

Formlabs Medical Service Plan Terms of Service

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